OPERATIONS AND GUEST EXPERIENCE
Improve operations, brand reputation and customer loyalty
The hospitality industry is going through an evolution phase, which has brought sales, business models, and marketing to the fore.
At the heart of the business remains operational and guests management, which is often characterized by more direct contact with the client.
The Short Stay Week gives you the opportunity to learn from leading market professionals about the way to address these changes and turn them into strengths.
Check-in and check-out and customer management have recently undergone profound changes, leading to an almost total digital experience. For this reason, it is very important to know how to identify and respond to our guests’ new requirements, before, during their stay, and after.
We will focus on basic provisions, ancillary services, and ultra-personalized concierge-style technology.
Attention will also be paid to tools and services for tools such as insurance products that protect the host from problems such as damage, theft or other unforeseen events, whilst also protecting guests from cancellations.
Short Stay Week's
What you need to know
before signing up to Short Stay week
You can enjoy Short Stay Week content, by choosing one of these 2 ticket types:
This ticket gives you full access to all conference’s content including Market Focuses (Market Focus Italy November 22-23, Market Focus France November 23-24, Market Focus Spain 24-25), Book Direct Day (November 26), and to all Workshops.
It also gives you access to all Conference recordings.
This ticket gives you full access to a 50% of the Main conference’s content and to all Market Focuses (Market Focus Italy November 22-23, Market Focus France November 23-24, Market Focus Spain 24-25).
It doesn’t give you access to Conference recordings, to Workshops, and to Book Direct Day (November 26).
Sure thing. If you buy a FULL TICKET, you have unlimited full access to all Conference recordings, including Market Focuses (Market Focus Italy, Market Focus France, Market Spain), Workshops, Sessions, and Book Direct Day content.
We are going to send you a link to all recordings 7-10 days after the Conference.